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what we do
training4success
represents a comprehensive learning process that currently includes
over 50 courses in the following areas:
Career Development, Human Resources, Sales & Marketing,
Supervisor’s & Managers, Personal Fulfillment, Technology
Each seminar is taught by a trained professional with many years of
experience in that particular field. Please click on the seminars
tab and view a detailed description of each course that includes a
course outline and what you will learn.
Our philosophy is that learning is the key to success in all aspects
of life. “Everyday we should learn something new.” We practice a
relaxed teaching style in a stress free environment and encourage
attendees to actively participate in our courses so they get the
most from their learning experience.
“Tell
me and I'll forget, show me and I may remember, involve me and I'll
understand.”
- Chinese proverb
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We specialize in sales & marketing
training as well as customer service. Our customer service training
program includes 3 modules: Please click on each Seminar to see a
detailed description.
Understanding Customer Service
Whether you talk to customers face to
face, on the phone or via the Internet, your customers are your most
valuable asset. This seminar looks at the fundamentals of customer
service and how you can keep your customers coming back.
Stress Management
It is difficult to provide good customer
service if you have difficulty performing your job. This seminar
looks at the common causes of stress and work life balance and
provides strategies to help you cope.
Team Building
Attracting good employees is a manager's
dream. Keeping them, however, is another challenge. This
seminar looks at ways to build and strengthen your team so every day
becomes a solid cohesive effort.
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We also provide a number of tests and
assessments.
We use a number of different methods to
assess aptitude and skill gaps.
There
are two (2)
areas of consideration when
looking at hiring someone - Behavior and Personality. Behavior
indicates HOW individuals will approach problems, people, pace and
procedures. Personality indicates an individual’s innate ability to
do the job. Behavior is something that can be changed with proper
training, personality is innate and is usually set for life.
Behavior and
Personality don’t always
match up. Personality will predict natural talent while Behavior
indicates how they will demonstrate that talent. When coaching and
training, it’s important to know what behaviors you need to modify
and what natural abilities will help or hurt you.
There are a number of standardized tests that can be performed that
will provide an employer with a strong indication of a candidate’s
potential and ability to perform a particular job function. Please
click on the links below to view a sample report.
Customer Service
Sales
Management
TRAINING ASSESSMENTS
Our training assessments can be
conducted either in house or online. These assessments provide you
with the information about training gaps so a more targeted informed
program can be developed.
Below is the link to
our customized survey. The survey is now closed
Take Survey
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