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what we do

training4success represents a comprehensive learning process that currently includes over 50 courses in the following areas: 

Career Development, Human Resources, Sales & Marketing, Supervisor’s & Managers, Personal Fulfillment, Technology

Each seminar is taught by a trained professional with many years of experience in that particular field. Please click on the seminars tab and view a detailed description of each course that includes a course outline and what you will learn.

Our philosophy is that learning is the key to success in all aspects of life. “Everyday we should learn something new.” We practice a relaxed teaching style in a stress free environment and encourage attendees to actively participate in our courses so they get the most from their learning experience.

“Tell me and I'll forget, show me and I may remember, involve me and I'll understand.”
  - Chinese proverb

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We specialize in sales & marketing training as well as customer service. Our customer service training program includes 3 modules: Please click on each Seminar to see a detailed description.

 Understanding Customer Service

Whether you talk to customers face to face, on the phone or via the Internet, your customers are your most valuable asset. This seminar looks at the fundamentals of customer service and how you can keep your customers coming back.

Stress Management

It is difficult to provide good customer service if you have difficulty performing your job. This seminar looks at the common causes of stress and work life balance and provides strategies to help you cope.

Team Building

Attracting good employees is a manager's dream. Keeping them, however,  is another challenge. This seminar looks at ways to build and strengthen your team so every day becomes a solid cohesive effort.

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We also provide a number of tests and assessments.

We use a number of different methods to assess aptitude and skill gaps. There are two (2) areas of consideration when looking at hiring someone - Behavior and Personality. Behavior indicates HOW individuals will approach problems, people, pace and procedures.  Personality indicates an individual’s innate ability to do the job.  Behavior is something that can be changed with proper training, personality is innate and is usually set for life. Behavior and Personality don’t always match up.  Personality will predict natural talent while Behavior indicates how they will demonstrate that talent. When coaching and training, it’s important to know what behaviors you need to modify and what natural abilities will help or hurt you. 

There are a number of standardized tests that can be performed that will provide an employer with a strong indication of a candidate’s level of achievement. In the area of Sales or Customer Service you may choose from BASIC or DELUXE depending on the level of information you wish to obtain. In the area of administration, you may choose from LEADERSHIP (to determine management potential), MOTIVATION/VALUES (to determine an individual's values, attitudes and motivators) or ASSESS (for a complete assessment which is an in-depth comprehensive analysis). Please click on the link beside your area of interest to view a sample report.

PRE-ASSESSMENT (Personality) provides information on a candidate’s aptitude and basic ability to perform a particular job. This assessment determines the square peg in the round hole issue.

Customer Service BASIC DELUXE
Sales BASIC DELUXE
Administration LEADERSHIP MOTIVATION/VALUES

PERFORMANCE EVALUATION (Behavior) measures current behavior and adaptability to approach problems, people, pace and procedures and suggests ongoing development/training to improve performance. Both Sales Style Deluxe and Assess (see below) perform both functions of assessment and development areas.

Sales Style BASIC DELUXE
Administration ASSESS

TRAINING ASSESSMENTS

Our training assessments can be conducted either in house or online. These assessments provide you with the information about training gaps so a more targeted informed program can be developed.

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